Terms and Conditions

Please refer to our Privacy Policy. In the course of providing service we may have to provide details to other companies or individuals (who assist us in providing services to you such as your delivery address to couriers) and anyone else that you authorize us to disclose information to.

Pricing

All prices are quoted in US dollars. Volume discounts are available for large purchases. Please contact the bakery to discuss.

Fraudulent Activity

It is an illegal violation to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. All persons found to have placed a fraudulent order will be prosecuted.

Delivery Options

For maximum freshness, all orders are shipped USPS Priority Mail, which takes between one and three days to arrive, depending on how far you are from our North Hollywood, California bakery.

Delivery will occur Monday – Friday (excluding Public Holidays). Unfortunately we cannot nominate a specific time/date but the cut off is usually 5pm. Some suburbs and regional towns outside of metropolitan areas may see a longer delivery time than standard metropolitan delivery times.

We also recommend that you try and ensure there will be someone at the premises where you have had the gift delivered. If no-one is present, either the item will be left, a note will be left for collection from your local Post Office, or it may be redelivered if it cannot be left safely.

Special Request Items

As a full service Kosher bakery, cookies are only a small part of our business.

  • Special Order: Select items, that ship well have been featured on the site as Special Order. Please contact us via phone or email to confirm delivery times and shipping concerns.
  • In-Store Only Items: Cupcakes, cakes and other fragile items that do not ship well cannot be ordered online. Please call with your request and we will generate a custom invoice. In-Store Items can be picked up at our Continental Kosher Bakery, in North Hollywood CA. Please see the map link in the upper right hand corner of the website.

Returns & Cancellations

In the unlikely event that your gift is damaged in transit, please contact us as soon as possible. Please note that a photograph will be required for the possible replacement of any damaged goods.

A $5.00 Administration fee may apply to cancellations of or changes to orders within 24 hours of the dispatch time. Once dispatched, cancellation is no longer possible.

Inquiries

If you have any questions about these terms or any other issues please contact us directly via email or phone during normal business hours.

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